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  • Products
    • URL ShortenerCustomize, share, and track links
    • QR CodesDynamic solutions to fit every business need
    • Link-in-bioCurate and track links for social media profiles
    • AnalyticsA central place to track and analyze the performance of all short links and QR Codes
    • 2D BarcodesAdd a Global Trade Item Number (GTIN) to QR Codes designed for packaging
  • Solutions
    • RetailEnhance customer engagement
    • Consumer Packaged GoodsConnect directly with consumers
    • Media & EntertainmentCreate interactive experiences
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    • HealthcareSimplify patient communication
    • InsuranceEnhance claims management
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Posts by Luke Reynebeau

Luke is Bitly's VP of Customer and Retention Marketing. Passionate about building a strong customer experience across marketing platforms and channels, his expertise is in developing customer retention and satisfaction strategies. As a leading advocate of the Bitly brand, Luke's understanding of the customer journey is evident in our continuous efforts to build customer-first products. He also hosts our educational webinars and virtual events, sharing insights and strategies to empower our customers.
Read article: How Cashless Tipping Is Changing Service Payments
Customer Experience

How Cashless Tipping Is Changing Service Payments

Find out how cashless tipping works and why it’s trending.

Read article: Conversational Commerce 101: Benefits, Examples, and Use Cases
Mobile

Conversational Commerce 101: Benefits, Examples, and Use Cases

Curious about how to transition into conversational commerce? Find out here!

Read article: Connections Strategy Spotlight: Conversational Commerce
Mobile

Connections Strategy Spotlight: Conversational Commerce

Conversational commerce meets customers where they are, combining real-time messaging with convenience and personalization. Learn more!

Read article: What Is Customer Order Management, and Why Is It Important?
Customer Experience

What Is Customer Order Management, and Why Is It Important?

Optimize order management to streamline fulfillment and improve customer experience.

Read article: 6 Successful Post-Purchase Text Sequences for Ecommerce
Customer Experience

6 Successful Post-Purchase Text Sequences for Ecommerce

Maximize repeat sales with post-purchase text sequences.

Read article: 8 of the Best Post-Purchase Email Sequences for Clothing Brands
Customer Experience

8 of the Best Post-Purchase Email Sequences for Clothing Brands

Build loyalty with post-purchase emails for clothing brands.

Read article: How Does KPI Tracking Improve Customer Service? (+ 10 KPIs To Track)
Customer Experience

How Does KPI Tracking Improve Customer Service? (+ 10 KPIs To Track)

Track customer service KPIs to enhance performance and improve customer satisfaction.

Read article: Tips for Using Bitly for Better Virtual Customer Service
Customer Experience

Tips for Using Bitly for Better Virtual Customer Service

Figure out how you should be using virtual customer communications.

Read article: How to Use Order Confirmation Emails to Build Trust and Loyalty
Customer Experience

How to Use Order Confirmation Emails to Build Trust and Loyalty

Learn best practices and tips for effective order confirmation emails.

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